If you've already placed an order with a retail company, but you want to change something about your order, you may be wondering what your options are. Fortunately, most retail companies offer some sort of process for modifying orders after they have been placed. Below are some steps you can take to make changes to your order with a generic retail company.
- Contact customer service. The first step is to contact the retail company's customer service team. You can usually do this by phone or email. Explain the situation and provide as much detail as possible. If you have the order number, provide that as well.
- Request a change. The customer service team will be able to tell you if the change is possible and what your options are. If you want to change the item or size, they may be able to make the swap. If it's a delivery address you want to change, they should be able to update that information.
- Pay the difference. If you're changing an item or size, the customer service team may need you to pay the difference in price. They'll be able to tell you what the cost of the new item is and how to make the payment.
- Confirm the change. Once the change is made, the customer service team will confirm the new order details with you. Make sure to double-check that everything is correct before you end the call or close the email.
With these steps, you should be able to make any necessary changes to your order with a generic retail company. Just remember to contact customer service as soon as possible so that the change can be made in a timely manner.